Payroll Operations Manager

Web ID: W6865




Compensation: $75,000.00 - $80,000.00+ per year DOE

Education: High School Degree or Equivalent Experience

Benefits: Comprehensive Benefits Package


The Payroll Operations Manager leads the day to day operations of our payroll department, including planning, directing, coordinating and reporting on the work activities and resources necessary for payroll production, tax compliance related issues and excellent client service.

Job Description:
  • Manage the overall day-to-day operations and personnel involved with payroll processing
  • Shares in the maintenance of all payroll clients, including day to day client communications
  • Oversee on-boarding of new clients
  • Responsible for continual educational updates and training of clients
  • Develops and updates payroll processing procedures, including client route sheets, processing checklists, and other documents
  • Monitors and implements software changes and updates
  • Updates client information and checklists as necessary
  • Customer support of client issues and troubleshoot system issues
  • Researches and resolves client problems through written and oral communication
  • Manages payroll client relationships and communicates well with firmwide client relationship managers for shared clients
  • Communicates regularly with client contacts via telephone and e-mail
  • Acts as a payroll knowledge resource to the rest of the firm, including handling payroll related questions / issues for non-payroll clients of the firm
  • Communicates regularly amongst payroll team members
  • Reviews daily processing as well as quarter-end and year-end compliance returns
  • Maintaining staff schedules
  • Retention of payroll staff
  • Monitors and implements federal, state and local regulatory compliance changes
  • Tests software updates to ensure compliance with regulatory requirements
  • ACA reporting
  • Oversees client contracts and client billing practices, including review and updating client pricing models
  • Oversees payroll vendors and related contracts
  • Responsible for payroll financial reporting, including improvement of key financial metrics due to efficiencies
  • Responsible for continued growth of payroll practice in terms of both number of clients and gross and net fees
  • Payroll vendor management and invoicing
  • Client communications including updates and alerts
  • Maintenance of payroll software as assigned
  • Special projects and other tasks as assigned

Job Requirements:
  • High school diploma or equivalent – required
  • Five years of payroll experience – required
  • Three to five years of experience managing a group of staff and process – required
  • Fundamental Payroll Certification (FPC) and/or Certified Payroll Professional (CPP) – preferred
  • Proficiency in Microsoft Excel, Word, and Outlook, especially including data manipulation
  • Knowledge of payroll laws, including payroll tax compliance in multiple states and localities, the Affordable Care Act (ACA) and related reporting requirements.
  • Strong organizational skills, ability to prioritize and organize job demands and responsibilities to meet critical deadlines
  • Ability to be fast and accurate with high attention to detail while focusing on quality control
  • Ability to work in a high-pressure team environment, assisting other members of the outsourcing department as well as throughout the firm
  • Ability to maintain a positive attitude, be reliable, self-motivated and deadline driven
  • Ability to maintain a professional appearance, be courteous to clients and firm personnel
  • Ability to be punctual and have excellent attendance
  • Ability to be team oriented, work independently, take direction and seek opportunities to help
  • Ability to communicate to all levels of employees and clients
  • Ability to remain respectful of confidential information
  • Ability to manage multiple projects and complete within expected time frames
  • Ability to possess excellent customer service skills
  • Ability to problem-solve and make decisions

To Apply: Complete the form below and upload your most current resume. You may also include a cover letter or an additional document.