Customer Service Representative/Teller
Web ID: W8078
Classification: BankingCustomer Service
City: Wichita
State: KS
Compensation: $20.00 - $22.00 per hour DOE
Education: High School Diploma or Equivalent
Benefits: Comprehensive Benefits Package
Job Description: The Customer Service Representative/Teller plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service in a fast-paced environment. This position involves handling various customer transactions, addressing inquiries, and resolving issues efficiently and effectively. The representative will be responsible for maintaining accurate records and ensuring compliance with banking regulations. By fostering positive relationships with customers, the representative will contribute to the overall success of the branch. Ultimately, the goal is to create a welcoming atmosphere that encourages customers to return and utilize our services.
Responsibilities:
- Process customer transactions such as deposits, withdrawals, and loan payments accurately and efficiently.
- Assist customers with account inquiries, providing information on products and services to meet their needs.
- Resolve customer complaints and issues in a timely manner, ensuring a positive customer experience.
- Maintain cash drawer accuracy and adhere to security protocols to prevent fraud.
- Collaborate with team members to achieve branch goals and enhance overall customer satisfaction.
The Customer Service Representative/Teller plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service in a fast-paced environment. This position involves handling various customer transactions, addressing inquiries, and resolving issues efficiently and effectively. The representative will be responsible for maintaining accurate records and ensuring compliance with banking regulations. By fostering positive relationships with customers, the representative will contribute to the overall success of the branch. Ultimately, the goal is to create a welcoming atmosphere that encourages customers to return and utilize our services.
Responsibilities:
- Process customer transactions such as deposits, withdrawals, and loan payments accurately and efficiently.
- Assist customers with account inquiries, providing information on products and services to meet their needs.
- Resolve customer complaints and issues in a timely manner, ensuring a positive customer experience.
- Maintain cash drawer accuracy and adhere to security protocols to prevent fraud.
- Collaborate with team members to achieve branch goals and enhance overall customer satisfaction.
Job Requirements: Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Experience in a banking or financial services environment.
- Familiarity with banking software and technology.
- Bilingual abilities to assist a diverse customer base.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Experience in a banking or financial services environment.
- Familiarity with banking software and technology.
- Bilingual abilities to assist a diverse customer base.