Customer Service Account Manager

Web ID: TSG6913

Classification:

City:

State:

Local Location: Downtown

Compensation: $40,000 Base with Incentive

Education: Associates Degree

Benefits: Good Benefits

Summary:

A Manufacturer in Winfield, Kansas is seeking candidates for Customer Service Account Management to manage the customer accounts assigned, using company policies and procedures to ensure customers’ needs are met to their satisfaction, thereby encouraging them to want to continue purchasing equipment and parts.

Job Description:
  • Complete in-house training on company products and capabilities as required.
  • Complete training with specialized vendors and partners, either on-line or in person, as required.
  • Receive and analyze customer requests for combustion equipment.
  • Prepare quotations for products and assist in determining requirements and customer needs.
  • Enter orders for combustion products and coordinate scheduling with customer.
  • Assist and coordinate with engineering department to ensure customer requirements and expectations are met.
  • Understand and promote products and advantages.
  • Coordinates with the customer, drafting, purchasing, and manufacturing.
  • Maintain customer liaison and communications within the scope of the Department’s objectives.
  • Compile monthly reports as required and instructed.
  • Conduct sales and application training with customers as required.
  • Assist with price book updates.
  • Travel occasionally required for trade shows, training, and other sales events.

Job Requirements:
  • High School diploma, college degree preferred.
  • Proficient with Microsoft office products.
  • 2+ years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Mechanical aptitude very beneficial.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills, work well with others.


To Apply: Complete the form below and upload your most current resume. You may also include a cover letter or an additional document.