Business Development Manager
Web ID: W7882
Classification: Aircraft - AviationCustomer Service
City: Wichita
State: KS
Compensation: $50,000 to $60,000 per year
Education: High School Diploma or Equivalent
Benefits: Competitive salary, comprehensive benefits package.
Job Description: We are seeking a Business Development Manager to enhance our customer experience and nurture client accounts throughout their lifecycle.
Responsibilities:
- Serve as an expert on our products/services; understanding features, capabilities, and potential use cases for each type of account.
- Presenting a positive, empathetic, and professional attitude toward our customers to earn and maintain their trust.
- Cultivate and manage client relationships to maximize the value of our products through understanding their business objectives.
- Become a trusted advisor, guiding customers through onboarding, training, and ensuring ongoing success (defined as “when the client achieves their desired result though their relationship with us”).
- Drive growth within existing accounts through proper alignment of needs to our products/services (up/cross-sell and expansions).
- Understand customer needs and identify opportunities for additional product/service use.
- Provide prompt and professional support to clients via phone and email; accurately document each interaction in our CRM software.
- Identify and address concerns, proactively identify customer needs and recommend solutions to maximize the value they receive.
- Collaborate with internal teams to ensure customer success strategies are effective and provide a seamless customer experience.
- Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, and if applicable, attempt to persuade customers to reconsider cancellation or capture underlying reasons for cancellation and/or schedule 6-month follow ups to re-engage with cancelled clients.
- Take ownership of projects and initiatives, demonstrating initiative and autonomy.
- Conduct periodic client check-ins via phone, email, video call (learning the appropriate touch point and frequency for each).
- Attempt to persuade clients to reconsider cancellation or capture underlying reasons for cancellation.
- Represent us at industry events.
We are seeking a Business Development Manager to enhance our customer experience and nurture client accounts throughout their lifecycle.
Responsibilities:
- Serve as an expert on our products/services; understanding features, capabilities, and potential use cases for each type of account.
- Presenting a positive, empathetic, and professional attitude toward our customers to earn and maintain their trust.
- Cultivate and manage client relationships to maximize the value of our products through understanding their business objectives.
- Become a trusted advisor, guiding customers through onboarding, training, and ensuring ongoing success (defined as “when the client achieves their desired result though their relationship with us”).
- Drive growth within existing accounts through proper alignment of needs to our products/services (up/cross-sell and expansions).
- Understand customer needs and identify opportunities for additional product/service use.
- Provide prompt and professional support to clients via phone and email; accurately document each interaction in our CRM software.
- Identify and address concerns, proactively identify customer needs and recommend solutions to maximize the value they receive.
- Collaborate with internal teams to ensure customer success strategies are effective and provide a seamless customer experience.
- Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, and if applicable, attempt to persuade customers to reconsider cancellation or capture underlying reasons for cancellation and/or schedule 6-month follow ups to re-engage with cancelled clients.
- Take ownership of projects and initiatives, demonstrating initiative and autonomy.
- Conduct periodic client check-ins via phone, email, video call (learning the appropriate touch point and frequency for each).
- Attempt to persuade clients to reconsider cancellation or capture underlying reasons for cancellation.
- Represent us at industry events.
Job Requirements: - 2+ years of customer success, service, account management experience
- Strong skills in active listening, problem solving, researching, analyzing information, and organizing complex material.
- Independent and team player with an ability to handle multiple priorities.
- Strong communication skills and a customer-first mindset.
- Familiarity with our systems and best practices
- Commitment to excellence, bias for action, with exceptional organization and attention to detail.
- An innate and fundamental ability to think ahead of the client, to know when and how to pivot to things to best assist them.
Highly preferred:
- Deep understanding of the aviation industry and the aviation alphabet lexicon.
- Proven track record of maintaining and growing customer relationships.
- Coursework or practical experience in aviation.
- A pilot certificate (private pilot or greater).
- 2+ years of customer success, service, account management experience
- Strong skills in active listening, problem solving, researching, analyzing information, and organizing complex material.
- Independent and team player with an ability to handle multiple priorities.
- Strong communication skills and a customer-first mindset.
- Familiarity with our systems and best practices
- Commitment to excellence, bias for action, with exceptional organization and attention to detail.
- An innate and fundamental ability to think ahead of the client, to know when and how to pivot to things to best assist them.
Highly preferred:
- Deep understanding of the aviation industry and the aviation alphabet lexicon.
- Proven track record of maintaining and growing customer relationships.
- Coursework or practical experience in aviation.
- A pilot certificate (private pilot or greater).