Inside Sales Manager
Web ID: W7981
Classification: Marketing - AdvertisingSales
City: Wichita
State: KS
Compensation: $85,000.00 - $100,000.00 per year
Education: Bachelor’s degree in Business or a related field (preferred but not required).
Benefits: Comprehensive Benefits Package
Job Description: The Inside Sales Manager will be responsible for overseeing and aligning the Inside Sales, After-Sales Technical Support, and Shipping & Receiving departments. This role ensures the seamless coordination between teams to deliver an exceptional customer experience from initial inquiry through delivery and post-sale support. Reporting directly to the Director of Sales and Marketing, the Inside Sales Manager drives operational excellence, develops team capabilities, and champions customer satisfaction through effective leadership and communication.
Duties
- Supervise and support the Inside Sales, Technical Support, and Shipping & Receiving teams to maintain high service standards.
- Ensure departmental compliance with operational policies and standard procedures.
- Foster a customer-focused team culture through coaching, training, and development.
- Establish team and individual performance goals aligned with company objectives.
- Conduct regular performance reviews and provide continuous feedback and mentorship.
- Coordinate cross-functional support between departments to resolve customer issues quickly and effectively.
- Ensure timely and proactive communication with customers across all stages of the sales and support lifecycle.
- Oversee the accurate and consistent use of customer management systems to track customer interactions, service records, and order statuses.
- Develop customer service protocols that align with the organization’s commitment to a world-class experience.
- Implement procedures to quickly address escalations and ensure customer satisfaction.
- Maintain oversight of order processing, shipment scheduling, and inventory movement in coordination with Shipping & Receiving.
- Work closely with technical support to develop knowledge bases, training materials, and troubleshooting guides.
- Monitor and report departmental KPIs including response times, order accuracy, and service call resolutions.
- Continuously improve workflows and methods to eliminate inefficiencies and reduce response times.
- Assist the Director of Sales and Marketing in implementing departmental strategies that enhance customer engagement and operational efficiency.
- Provide insights and recommendations based on customer feedback and service data.
- Participate in leadership meetings and support strategic initiatives and campaigns.
- Contribute to training programs that elevate team skillsets and customer service capabilities.
The Inside Sales Manager will be responsible for overseeing and aligning the Inside Sales, After-Sales Technical Support, and Shipping & Receiving departments. This role ensures the seamless coordination between teams to deliver an exceptional customer experience from initial inquiry through delivery and post-sale support. Reporting directly to the Director of Sales and Marketing, the Inside Sales Manager drives operational excellence, develops team capabilities, and champions customer satisfaction through effective leadership and communication.
Duties
- Supervise and support the Inside Sales, Technical Support, and Shipping & Receiving teams to maintain high service standards.
- Ensure departmental compliance with operational policies and standard procedures.
- Foster a customer-focused team culture through coaching, training, and development.
- Establish team and individual performance goals aligned with company objectives.
- Conduct regular performance reviews and provide continuous feedback and mentorship.
- Coordinate cross-functional support between departments to resolve customer issues quickly and effectively.
- Ensure timely and proactive communication with customers across all stages of the sales and support lifecycle.
- Oversee the accurate and consistent use of customer management systems to track customer interactions, service records, and order statuses.
- Develop customer service protocols that align with the organization’s commitment to a world-class experience.
- Implement procedures to quickly address escalations and ensure customer satisfaction.
- Maintain oversight of order processing, shipment scheduling, and inventory movement in coordination with Shipping & Receiving.
- Work closely with technical support to develop knowledge bases, training materials, and troubleshooting guides.
- Monitor and report departmental KPIs including response times, order accuracy, and service call resolutions.
- Continuously improve workflows and methods to eliminate inefficiencies and reduce response times.
- Assist the Director of Sales and Marketing in implementing departmental strategies that enhance customer engagement and operational efficiency.
- Provide insights and recommendations based on customer feedback and service data.
- Participate in leadership meetings and support strategic initiatives and campaigns.
- Contribute to training programs that elevate team skillsets and customer service capabilities.
Job Requirements:
- Bachelor’s degree in Business, Customer Service, or a related field (preferred but not required).
- Minimum 5+ years of customer service or inside sales management experience, preferably in a manufacturing or B2B environment.
- Familiarity with CRM systems and basic ERP or inventory management software.
- Strong computer proficiency, including Microsoft Office Suite and AI.
- Understanding of customer service principles and logistics coordination.
- Knowledge of order fulfillment, warranty policies, and technical support best practices.
- Proven experience leading and developing diverse teams.
- Experience collaborating with shipping/logistics and technical support teams.
Compensation: $85,000 to $100,000 DOE + Profit Sharing
- Bachelor’s degree in Business, Customer Service, or a related field (preferred but not required).
- Minimum 5+ years of customer service or inside sales management experience, preferably in a manufacturing or B2B environment.
- Familiarity with CRM systems and basic ERP or inventory management software.
- Strong computer proficiency, including Microsoft Office Suite and AI.
- Understanding of customer service principles and logistics coordination.
- Knowledge of order fulfillment, warranty policies, and technical support best practices.
- Proven experience leading and developing diverse teams.
- Experience collaborating with shipping/logistics and technical support teams.
Compensation: $85,000 to $100,000 DOE + Profit Sharing