Client Services Specialist
Web ID: SFLS050625
Classification: Administrative - Clerical
City: Palo Alto
State: CA
Compensation: $59,000.00 - $84,000.00 per year
Education: High School Diploma or Equivalent
Benefits: Comprehensive Benefits Package
Job Description: We are seeking a dedicated and detail-oriented Client Services Specialist for established legal firm. This is primarily a front office greet + reception role. You will be the primary point of contact for our clients, ensuring their needs are met while fostering relationships. Would prefer an individual that has interest in being a career receptionist or someone who wants to remain in a front desk capacity.
Responsibilities
- Maintain the highest level of professionalism when interacting with lawyers, clients, staff, and visitors.
- Answer, screen, direct, and place telephone calls and direct lawyers, clients, staff, and visitors to appropriate destinations.
- Schedule and reschedule meetings and conference rooms including coordinating catering, room set up, and equipment needs with other departments that provide service to the conference rooms.
- Complete knowledge of each conference room, including seating capacity, audio visual equipment and functionality to ensure appropriate room reservation for meeting requirements.
- Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurant, travel, and lodging.
- Respond to all requests in an accurate and timely manner.
- Develop excellent working relationships with lawyers, staff, and clients.
- Ensure guest registration is complete for each visitor.
- Maintain workplace security by issuing, checking, and collecting visitor badges.
- Scan, copy, print, mail, and complete other administrative tasks.
- Coordinate catering for events occurring in the conference rooms, including placing orders, setting up and breaking down of service.
- Ensure reception, conference rooms, kitchen pantry, and surrounding areas are clean and organized.
We are seeking a dedicated and detail-oriented Client Services Specialist for established legal firm. This is primarily a front office greet + reception role. You will be the primary point of contact for our clients, ensuring their needs are met while fostering relationships. Would prefer an individual that has interest in being a career receptionist or someone who wants to remain in a front desk capacity.
Responsibilities
- Maintain the highest level of professionalism when interacting with lawyers, clients, staff, and visitors.
- Answer, screen, direct, and place telephone calls and direct lawyers, clients, staff, and visitors to appropriate destinations.
- Schedule and reschedule meetings and conference rooms including coordinating catering, room set up, and equipment needs with other departments that provide service to the conference rooms.
- Complete knowledge of each conference room, including seating capacity, audio visual equipment and functionality to ensure appropriate room reservation for meeting requirements.
- Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurant, travel, and lodging.
- Respond to all requests in an accurate and timely manner.
- Develop excellent working relationships with lawyers, staff, and clients.
- Ensure guest registration is complete for each visitor.
- Maintain workplace security by issuing, checking, and collecting visitor badges.
- Scan, copy, print, mail, and complete other administrative tasks.
- Coordinate catering for events occurring in the conference rooms, including placing orders, setting up and breaking down of service.
- Ensure reception, conference rooms, kitchen pantry, and surrounding areas are clean and organized.
Job Requirements:
- Minimum three years front desk experience in a professional environment.
- 3+ years experience as reception/front desk experience and corporate office experience. (Legal Office Preferred but not required)
- Would prefer individual that has interest in being a career receptionist or someone who wants to remain in a front desk capacity.
- Strong client services background, with emphasis on organization, initiative, and attention to detail
- Ability to accomplish requirements of position in high volume work environment requiring excellent time management and multi-tasking skills.
- Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills.
- Minimum three years front desk experience in a professional environment.
- 3+ years experience as reception/front desk experience and corporate office experience. (Legal Office Preferred but not required)
- Would prefer individual that has interest in being a career receptionist or someone who wants to remain in a front desk capacity.
- Strong client services background, with emphasis on organization, initiative, and attention to detail
- Ability to accomplish requirements of position in high volume work environment requiring excellent time management and multi-tasking skills.
- Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills.