Banking Customer Service Specialist
Web ID: W6922
Classification: BankingCustomer Service
City: Wichita
State: KS
Compensation: $20.00 to $25.00 hourly DOE
Education: Bachelor's Degree or Equivalent Experience
Benefits: Comprehensive Benefits Package
Summary:
Customer Service Representative is responsible for answering inbound calls, emails, and chats from customers in addition to completing tasks related to products including online and mobile banking. Responds to and resolves customer inquiries in a friendly and timely manner with one-call resolution. Expands customer relationships through needs-based consulting. Promotes an environment of teamwork within the department and across the bank. Development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting the bank’s character qualities.
Job Description:
- All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
- Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.
- Responsible for own contributions and work as a team to meet 75% service level.
- High level of time management, attendance, and punctuality.
- Respond to all incoming inquiries and service customers’ accounts with one call resolution.
- Required to make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.
- Expand customer relationships through needs-based conversations and offering appropriate products and services.
- Follow established procedures to prevent losses and identify potential fraud.
- Recommend design changes for all digital products based on employee and customer feedback.
- Consistent use of good judgment to protect customers the Bank; protect the integrity of bank documents and customer confidentiality.
- All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
- Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.
- Responsible for own contributions and work as a team to meet 75% service level.
- High level of time management, attendance, and punctuality.
- Respond to all incoming inquiries and service customers’ accounts with one call resolution.
- Required to make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.
- Expand customer relationships through needs-based conversations and offering appropriate products and services.
- Follow established procedures to prevent losses and identify potential fraud.
- Recommend design changes for all digital products based on employee and customer feedback.
- Consistent use of good judgment to protect customers the Bank; protect the integrity of bank documents and customer confidentiality.
Job Requirements:
- High School Diploma or equivalent.
- Prefer 1-2 years previous experience in customer service and/or banking with a minimum of 6 months call center experience.
- Excellent customer service, telephone, and interpersonal skills.
- Banking experience in product and services preferred but not required. Strong oral, written communication, and organizational skills.
- High level of time management, attendance, and punctuality.
- Ability to perform duties under frequent time pressures in highly interruptive conditions.
- Detail oriented and ability to multi-task.
- Must be able to navigate multiple Microsoft Office products and web-based applications simultaneously.
- High School Diploma or equivalent.
- Prefer 1-2 years previous experience in customer service and/or banking with a minimum of 6 months call center experience.
- Excellent customer service, telephone, and interpersonal skills.
- Banking experience in product and services preferred but not required. Strong oral, written communication, and organizational skills.
- High level of time management, attendance, and punctuality.
- Ability to perform duties under frequent time pressures in highly interruptive conditions.
- Detail oriented and ability to multi-task.
- Must be able to navigate multiple Microsoft Office products and web-based applications simultaneously.