Legal Receptionist / Customer Service Specialist
Web ID: SFL7913
Classification: Administrative - ClericalLegal
City: Los Angeles
State: CA
Compensation: $50,000.00 - $65,000.00 per year
Education: Bachelors Degree and 1-2 years of legal related work experience. Will consider recent graduate with office experience.
Benefits: Comprehensive Benefits Package
Job Description: Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others.
RESPONSIBILITIES:
- Possess the legal background to understand client matter work flow, such as:
- Charge back to firm and/or clients for work, supplies, hours, etc.
- Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).
- Familiar with legal records management processes.
- Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.
- Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).
- Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners.
- Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism.
- Handles time sensitive documents that are confidential in nature.
- Works to provide quality and accurate reproduction, scanning, or project work.
- Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task.
- Provide imbedded support to specific floors or integrated practice groups.
- Assist with coordinating projects that will be completed off site.
- Maintains logs for billing and assists in calculating charges for work or jobs performed.
- Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.
- Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.
- Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location.
- Deliveries and pickups may require travel between offices or another office location.
- Performs duties related to the shipping and receiving of materials and packages.
- Performs duties of scanning, file conversion, file naming, and encryption.
- Manage TOC (Table of Contents) ยท first page of electronic file.
- Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search.
- Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro.
- Responds to errors or troubled copy machines. Also works to clear paper jams.
- Maintains daily meter and service logs.
Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others.
RESPONSIBILITIES:
- Possess the legal background to understand client matter work flow, such as:
- Charge back to firm and/or clients for work, supplies, hours, etc.
- Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).
- Familiar with legal records management processes.
- Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.
- Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).
- Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners.
- Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism.
- Handles time sensitive documents that are confidential in nature.
- Works to provide quality and accurate reproduction, scanning, or project work.
- Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task.
- Provide imbedded support to specific floors or integrated practice groups.
- Assist with coordinating projects that will be completed off site.
- Maintains logs for billing and assists in calculating charges for work or jobs performed.
- Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.
- Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.
- Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location.
- Deliveries and pickups may require travel between offices or another office location.
- Performs duties related to the shipping and receiving of materials and packages.
- Performs duties of scanning, file conversion, file naming, and encryption.
- Manage TOC (Table of Contents) ยท first page of electronic file.
- Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search.
- Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro.
- Responds to errors or troubled copy machines. Also works to clear paper jams.
- Maintains daily meter and service logs.
Job Requirements:
- 2+ years of experience in legal industry is preferred.
- Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills.
- Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow
- Requires knowledge and understanding of shipping/receiving procedures.
- Basis electronics knowledge is preferred.
- Ability to work independently and flexibly to complete projects.
- Ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
- Ability to comprehend instructions concerning mail delivery.
- Troubleshooting and problem solving skills.
- Ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
- Excellent customer relations skills and excellent verbal communication skills.
- Bachelors Degree and 1-2 years of legal related work experience. Will consider recent graduate with office experience.
- 2+ years of experience in legal industry is preferred.
- Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills.
- Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow
- Requires knowledge and understanding of shipping/receiving procedures.
- Basis electronics knowledge is preferred.
- Ability to work independently and flexibly to complete projects.
- Ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
- Ability to comprehend instructions concerning mail delivery.
- Troubleshooting and problem solving skills.
- Ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
- Excellent customer relations skills and excellent verbal communication skills.
- Bachelors Degree and 1-2 years of legal related work experience. Will consider recent graduate with office experience.