Field Support Engineer
Web ID: WEL1026
Classification: EngineeringManufacturing
City: Wichita
State: KS
Compensation: $75,000 - $95,000
Education: Bachelors Degree in related field
Benefits: Comprehensive Benefits Package
Job Description: As a Field Service Engineer focused on our products, you’ll provide expert technical support for our full lineup of system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top-notch customer experience.
- Diagnose customer issues and identify the action required (using company databases, customer
information, and collaboration with other departments) to reach resolution.
- Serve as a primary technical interface for support of installation, configuration, operation, and
management of products.
- Assist in the development of technical sales presentations to support customer meetings, trade shows,
and conferences.
- Monitor field data for reliability trends and proactively coordinate with Quality and Engineering
technical teams for root cause analysis and resolution.
- Track and monitor support cases to ensure timely resolution and effective follow through.
- Maintain accurate records of all service and support communications.
- Participate in industry trade shows as required.
- Travel up to 15% to meet business needs.
As a Field Service Engineer focused on our products, you’ll provide expert technical support for our full lineup of system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top-notch customer experience.
- Diagnose customer issues and identify the action required (using company databases, customer
information, and collaboration with other departments) to reach resolution. - Serve as a primary technical interface for support of installation, configuration, operation, and
management of products. - Assist in the development of technical sales presentations to support customer meetings, trade shows,
and conferences. - Monitor field data for reliability trends and proactively coordinate with Quality and Engineering
technical teams for root cause analysis and resolution. - Track and monitor support cases to ensure timely resolution and effective follow through.
- Maintain accurate records of all service and support communications.
- Participate in industry trade shows as required.
- Travel up to 15% to meet business needs.
Job Requirements:
- Minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
- Extensive knowledge and understanding of aircraft electrical aystems and are skilled at troubleshooting and problem-solving system installation and operation.
- Experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
- Knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
- Experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
- Proficient with Microsoft Office and CRM systems.
- Strong attention to detail.
- Organized, focused, and results oriented.
- Problem-solver with critical thinking and prioritizing skills.
- Excellent verbal, written, and interpersonal communication skills.
- Comfortable spending most of the day on the phone at your desk in an open office environment.
To apply for this position email your resume to: elawrence@tsgstaff.com
Please include the job title ” Field Support Engineer ” in the subject line of your email.
- Minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
- Extensive knowledge and understanding of aircraft electrical aystems and are skilled at troubleshooting and problem-solving system installation and operation.
- Experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
- Knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
- Experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
- Proficient with Microsoft Office and CRM systems.
- Strong attention to detail.
- Organized, focused, and results oriented.
- Problem-solver with critical thinking and prioritizing skills.
- Excellent verbal, written, and interpersonal communication skills.
- Comfortable spending most of the day on the phone at your desk in an open office environment.
To apply for this position email your resume to: elawrence@tsgstaff.com
Please include the job title ” Field Support Engineer ” in the subject line of your email.