Client Services Specialist – Conference Center
Web ID: LSSFEL3
Classification: Administrative \ ClericalCustomer ServiceLegal
City: Los Angeles
State: CA
Compensation: $49,000.00 - $61,000.00 per hour
Education: Bachelor's Degree or Equivalent Experience
Benefits: Comprehensive Benefits Package
Job Description: The Client Services Specialist will provide high quality service to the lawyers, clients, staff, and visitors who require conference center services. This includes all aspects of conference room scheduling using the Event Management Software System (EMS), including reservations, confirmations, meeting set up, coordinating catering services, and regularly monitoring conference room availability. The Client Services Specialist will ensure the accurate and timely communication to and from lawyers, clients, staff, visitors, and those departments involved in providing service to the conference center.
Duties
- Maintain the highest level of professionalism when interacting with lawyers, clients, staff, and visitors who require conference center and other services.
- Answer, screen, direct, and place telephone calls and direct lawyers, clients, staff, and visitors to appropriate destinations.
- Maintain a hospitality/concierge style level of service in the Conference Center in order to assist with lawyers, staff, clients, and visitor needs.
- Schedule and reschedule meetings and conference rooms including coordinating catering, room set up, and equipment needs with other departments that provide service to the conference center.
- Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation, and enter the information into EMS.
- Complete knowledge of each conference room, including seating capacity, audio visual equipment and functionality to ensure appropriate room reservation for meeting requirements.
- Track, change, and coordinate visitor offices.
- Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurant, travel, and lodging.
- Respond to all requests in an accurate and timely manner.
- Develop excellent working relationships with lawyers, staff, and clients.
- Ensure guest registration is complete for each visitor.
- Maintain workplace security by issuing, checking, andcollecting visitor badges.
- Scan, copy, print, mail, and complete otheradministrative tasks.
The Client Services Specialist will provide high quality service to the lawyers, clients, staff, and visitors who require conference center services. This includes all aspects of conference room scheduling using the Event Management Software System (EMS), including reservations, confirmations, meeting set up, coordinating catering services, and regularly monitoring conference room availability. The Client Services Specialist will ensure the accurate and timely communication to and from lawyers, clients, staff, visitors, and those departments involved in providing service to the conference center.
Duties
- Maintain the highest level of professionalism when interacting with lawyers, clients, staff, and visitors who require conference center and other services.
- Answer, screen, direct, and place telephone calls and direct lawyers, clients, staff, and visitors to appropriate destinations.
- Maintain a hospitality/concierge style level of service in the Conference Center in order to assist with lawyers, staff, clients, and visitor needs.
- Schedule and reschedule meetings and conference rooms including coordinating catering, room set up, and equipment needs with other departments that provide service to the conference center.
- Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation, and enter the information into EMS.
- Complete knowledge of each conference room, including seating capacity, audio visual equipment and functionality to ensure appropriate room reservation for meeting requirements.
- Track, change, and coordinate visitor offices.
- Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurant, travel, and lodging.
- Respond to all requests in an accurate and timely manner.
- Develop excellent working relationships with lawyers, staff, and clients.
- Ensure guest registration is complete for each visitor.
- Maintain workplace security by issuing, checking, andcollecting visitor badges.
- Scan, copy, print, mail, and complete otheradministrative tasks.
Job Requirements:
- Minimum three years front desk experience in a professional environment; law firm experience preferred.
- Ability to learn and utilize EMS reservation system
- Strong client services background, with emphasis on organization, initiative, and attention to detail
- Ability to accomplish requirements of position in high volume work environment requiring excellent time management and multi-tasking skills.
- Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills, including the ability to listen to issues affecting the conference center and propose solutions.
- Ability to perform moderate document management with a working knowledge of various software such as Word, Excel, and PowerPoint; including but not limited to, creating and editing documents; creating basic spread sheets; loading existing documents onto laptops for meetings.
- General knowledge of audio-visual systems to allow basic set up for microphones and other technology used to support meetings.
This role offers an engaging environment where your skills in project coordination, customer relationship management, and sales can thrive. Join us to contribute to memorable events while advancing your professional career.
To apply for this position email resume to elawrence@legalspecialists.net
Please include the job title Client Services Specialist in the subject line of your email.
- Minimum three years front desk experience in a professional environment; law firm experience preferred.
- Ability to learn and utilize EMS reservation system
- Strong client services background, with emphasis on organization, initiative, and attention to detail
- Ability to accomplish requirements of position in high volume work environment requiring excellent time management and multi-tasking skills.
- Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills, including the ability to listen to issues affecting the conference center and propose solutions.
- Ability to perform moderate document management with a working knowledge of various software such as Word, Excel, and PowerPoint; including but not limited to, creating and editing documents; creating basic spread sheets; loading existing documents onto laptops for meetings.
- General knowledge of audio-visual systems to allow basic set up for microphones and other technology used to support meetings.
This role offers an engaging environment where your skills in project coordination, customer relationship management, and sales can thrive. Join us to contribute to memorable events while advancing your professional career.
To apply for this position email resume to elawrence@legalspecialists.net
Please include the job title Client Services Specialist in the subject line of your email.